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A fan very disappointed with SPCrew

  • Hey guys, this is a post of outrage.
    I signed up SPCrew in August last year, three months anxiously waited for giveaways (Exclusive SPCrew laminate, fan club t-shirt, autographed SP photo and guitar picks), but when I got in November came just laminate SPCrew and guitar picks. I sent an email complaining, told me I was missing and asked me to wait a bit, so they received autographed photo would send me. In January this year I sent another email asking about my missing items at the end of the month, on the 29th, I responded by saying that he had been sent the previous week and to wait three weeks he would come. Passing the entire month of February in hopes, in March decided to send another e-mail SPCrew I sent about 3 emails with intervals of 10 days between them, without receiving any response I sent another e-mail, the fourth, complaining of all this delay and lack of information. I received two emails in early April with an answer, the first saying that they were no photo autographed and would receive a new shipment soon and then would send the second, sent a week after the first, saying that my package was already being processed to be reshipped. Today May 07, 2013 ONLY I received the picture, and not the autograph was real, it was just a photo printed with autograph (other than my best friend received, it was with real autograph) and received no explanation for not sending the t-shirt
    Extremente'm upset and frustrated with it all, my best friend who is also a fan club received the first kit in 6 months, it's full, and complete renovation kit arrived in just 3 months (She renewed the same day that I signed up in SPCrew). I just can not understand why all this, all this delay, all this bullshit.
    They apologize for dmora, always ask me to wait, things are always missing and will always get a new shipment when the shipment will arrive with my t-shit?! I have to wait much longer?!
    Would be so again if I decide to renew my account SPCrew?! Because if so, honestly, I prefer not to renew.
    It's great to meet Simple Plan personally, and of course embraces them for me is much more important than a t-shirt, but where is the respect with a fan at all?! Where is the commitment to send gifts in overtime?!
    Sorry to put it this way, I feel that I'm not just suffer through all this, but needed to vent.

    BruniA
    (bruniaazeredo)

    *Guys I'm sorry if there are many mistakes in English, I honestly am still not very good in English and used a translator = /

    [field_member_name]
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bruniaazeredo's picture
on 07 May '13

Hey guys, this is a post of outrage.
I signed up SPCrew in August last year, three months anxiously waited for giveaways (Exclusive SPCrew laminate, fan club t-shirt, autographed SP photo and guitar picks), but when I got in November came just laminate SPCrew and guitar picks. I sent an email complaining, told me I was missing and asked me to wait a bit, so they received autographed photo would send me. In January this year I sent another email asking about my missing items at the end of the month, on the 29th, I responded by saying that he had been sent the previous week and to wait three weeks he would come. Passing the entire month of February in hopes, in March decided to send another e-mail SPCrew I sent about 3 emails with intervals of 10 days between them, without receiving any response I sent another e-mail, the fourth, complaining of all this delay and lack of information. I received two emails in early April with an answer, the first saying that they were no photo autographed and would receive a new shipment soon and then would send the second, sent a week after the first, saying that my package was already being processed to be reshipped. Today May 07, 2013 ONLY I received the picture, and not the autograph was real, it was just a photo printed with autograph (other than my best friend received, it was with real autograph) and received no explanation for not sending the t-shirt
Extremente'm upset and frustrated with it all, my best friend who is also a fan club received the first kit in 6 months, it's full, and complete renovation kit arrived in just 3 months (She renewed the same day that I signed up in SPCrew). I just can not understand why all this, all this delay, all this bullshit.
They apologize for dmora, always ask me to wait, things are always missing and will always get a new shipment when the shipment will arrive with my t-shit?! I have to wait much longer?!
Would be so again if I decide to renew my account SPCrew?! Because if so, honestly, I prefer not to renew.
It's great to meet Simple Plan personally, and of course embraces them for me is much more important than a t-shirt, but where is the respect with a fan at all?! Where is the commitment to send gifts in overtime?!
Sorry to put it this way, I feel that I'm not just suffer through all this, but needed to vent.

BruniA
(bruniaazeredo)

*Guys I'm sorry if there are many mistakes in English, I honestly am still not very good in English and used a translator = /

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CUSTOM COMMENTS

the same thing happened to me

the same thing happened to me! i signed up with sp cew October last year, received my items September this year! missing the t-shirt!

it was constant emails asking where it was, for them to keep saying my address was incorrect, was the response i was given every time. I had given them my address probably 10 times. I have now been waiting about 5 weeks and still have not received my tshirt. i am seeing them live on 3rd december so really hoping i receive by then!

my autographed picture was also just a photo with their authograph printed, i was a bit dissapointed!

rachey010
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8 months 2 weeks
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That's no fun! :( Strange,

That's no fun! :( Strange, because I've never had any troubles with mine. Maybe shipping's weird in some countries? 

mamzellemae
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The person above you is in

The person above you is in Perth Australia, same as I am.  I've had no trouble with any of my SP Crew packs.  my latest one came a little late, but it was complete. It could be just individual orders.  

evilpierreowns
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I live in New Zealand and I

I live in New Zealand and I received a tshirt and a laminate, but got a printed signed photo, a 'Welcome' letter for the completely wrong band (Death Cab For Cutie) and no guitar picks. Very dissapointed. I didn't complain because i don't like making a fuss but i think it is very poor. If they don't have everything for the pack they should send us an email and let us know when we can be expecting it. Not send out what they have and then keep making you constantly wait for anything to be corrected. If I renew and the new pack is missing something i will definitely be making a complaint. 

jaggedjanine
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I got the package but not the

I got the package but not the signed photo, I sent a mail and they did respond quickly saying that it would come in a own "package". A few days later it arrived. 

whwycd
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3 years 9 months
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Ive been waiting for my

Ive been waiting for my package to arrive for four months now. Today I finally recieved what i thought was the package in the mail, but when I opened it I found only the T-shirt.....its not even the same T-shirt depicted in the membership but whatever. However, I still havent recieved the Laminate, guitar picks or signed photo. It took so long for the T-shirt to come in I can only imagine how long it will take for the rest of the package to be delivered. It's dissapointing....I was really looking forward to recieving it.

Italianxgurl
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1 year 4 months
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 The first time I got my

 The first time I got my order, I was missing, I think my tshirt and something else. I didn't send any messages because the paper inside stating what I was missing. So I didn't rush it, And a couple months later it arrived.

The autograph I think, is that the guys have to sign each and every one. I don't fully know your situtations, and I could totally be wrong. But perhaps the people getting the pictures not with real autographs might be that due to the consent complaining and rushing for items in emails, that they sent those out hoping to please those who have been complaining?  Also just curious, how do you know the autograph photo isn't real?

Sadly the boys themselves have nothing really to do with the SPCrew, in the sense that they do not run the site, and they do not run Merchdirect. Merchdirect is a company where many bands use this company to run their merch stores online, and their fanclub signups.

redraven
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Do you really expect actual

Do you really expect actual signed photo ? Do you know how many people join in all the time , they have better things to do but sign photos endlessly . Its important not to to be angry with SP in general . Reason your package is incomplete or late is due to guys that shipped it and postal offices . My package was late too , and there was a error in adress that system made by itself and i emailed them and they said its no problem , that theyll send another package and few day fays later i got an email saying it will arrive in 4-8 weeks but fortunately adress error wasnt too big so my original package arrived ,only late . 

astronaut8
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I am also a very disappointed

I am also a very disappointed fan. Last year I renewed and received the incorrect size shirt, I was told that the correct one would be sent when they received some more of that size. after several more emails 6 months later they said they had received more shirts, but I still have not received one and. Year and a half later. I then renewed this year, and have been waiting 4 months for my package, I have emailed them several times in the past 6months about both of these issues and have not received a reply. And they do not have any other contact method.

emma95
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this sounds sad.  but I hope

this sounds sad.  but I hope it's just misunderstanings because of a lot of members joining. I joined jesterday hope to get my package till march, when im going to the concert for the first time! :) 

Good luck guys I hope that every one of you receives what you had to reveive! :) 

MonaNotLisa
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I'm still waiting from

I'm still waiting from october too...

Crazyros
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I've been a member since

I've been a member since October and mine arrives last week

Julian46443
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6 months 5 days
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I renewed my memership last

I renewed my memership last June and I only received the keychain... I'm still waiting for the t-shirt, now, february 8th.

robisppozzi
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I joined on February 13th and

I joined on February 13th and tried to contact someone from the mail given here (memberships@officialspcrew.com) in order to know how long would it take for my package to arrive, since there is no tracking, but none of my emails have received a reply; it also appear like my mail couldn't even get to the SPCrew mail servers. I really hope everything will get here in short time and as expected, otherwise I wouldn't even know who to complain to, also because I'm gonna see them live again in May and I would like to have my stuff and my chance to finally meet them.

Vals
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Good to see it's not just me.

Good to see it's not just me. I only got a t-shirt and signed picture... I got mine rather quickly though, but haven't tried to complaint yet. Would be nice to get that lanyard in time for May 24th

Collide
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I'm a new member and so i

I'm a new member and so i have to wait 4 mounth for the pack? That's so much time for a pack!

samyhip
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My pack arrived after about a

My pack arrived after about a month, I live in Sweden. But I didn't join right before a presale or album release. If a person joins when everyone else does, of course it will take some time before all items arrive.

em_simpleplan
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I haven't received any packs

I haven't received any packs for the last 3 renewals and my emails just bounce back..... 

HelenaInWonderland
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I've been a member for 7

I've been a member for 7 years and the previous packs always arrived within a month. 

HelenaInWonderland
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Luckly I never had any

Luckly I never had any problem w/ shipment ...I'm still a bit disappointed because I feel like sp crew is not very active as it was when I first joined (2011 I believe) Apart from the soundcheck and M&G which are always super fun, they don't make contests anymore or do fun things for fans living outside of canada =( There are so many opportunities like the video shoot they did for their music video or when they recorded TSSML in the studio w/fans.. Can I just move to Canada already? Anyway I really hope that someone will read this and make something..This website is the only thing that make me feel closer to my idols so a little update every now and then would be well appreciated xx

micki06
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